Complaints Submission Form

Use this form to submit a formal complaint (Stage 2) under the Complaints Policy (DAIS-POL-003).

You can complain about the quality of teaching or learning materials, the conduct of staff, an assessment decision, an administrative process, a technical failure that significantly affected your learning, or any other matter relating to quality of provision. Before submitting a formal complaint, you are encouraged to first raise your concern informally with your tutor or the Complaints Officer (Stage 1). You will not be disadvantaged for complaining in good faith.

Your details

Full name

Email address

Registration / learner number

DAIS registration / application reference number

Qualification or course

Your complaint

What is your complaint about?

Summary of your complaint

Date of the event (if applicable)

Describe your complaint, including relevant dates What outcome are you seeking? Supporting evidence (optional)

You can attach screenshots, emails, or documents that support your complaint.

Declarations

I have already tried to resolve this informally with my tutor or the Complaints Officer (Stage 1)

I confirm the information given is true and complete, and I have read the Complaints Policy (DAIS-POL-003).